Return Questions and Policy
How do I return my order?
All merchandise must be unworn and in the same condition it was received. Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. Products must be returned in the original box and/or packaging. The original packaging contains a bar code that helps us identify your items with your order, so your account can be credited successfully. Note: Customers are responsible for return shipping fees. To return your order, follow these simple steps:
Log into your account, click the order number containing the item(s) you wish to return
- Check the item(s) on the order you want to return. (This option will not be available if your order is outside 30-day range). Then click “Return Checked Items”
- Products must be returned in the original box and/or packaging. The original packaging contains an LPN bar code that helps us identify your items with your order, so your account can be credited successfully. If you do not have the original packaging, please print the email with your return confirmation number and include it in your shipping box
- The return address will appear on the final screen of the return process and also in your return confirmation email. No label is provided. Please write the address clearly on your package before bringing it to the courier of your choice
- Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned
- It can take around two weeks for your return package to reach us and be processed by our returns team. You will be notified by email once your refund has been applied.
- Refund Processing: The refund will be applied to the credit card or other method of payment initially used to make the purchase. Please note that depending on your financial institution, it may take an additional 2-10 business days after your credit is applied for it to be reflected on your statement if you used a credit card (up to 30 days for internationally-issued cards).
*NOTE: In order to ensure your return is in our system and that we issue your refund without delay, you must follow the complete return process by logging into your Kachita Spell account (detailed above) to obtain a return confirmation number (via email) prior to mailing your return to us. We would also be happy to help you if you need assistance. Contact the Kachita Spell Customer Loyalty team at firstname.lastname@example.org.
I returned an incorrect or personal item in error. What do I do next?
We will do our best to locate this item, but Kachita Spell is not liable for any item(s) that are returned to us in error, and we cannot guarantee that we will be able to locate the item. We suggest the following: Contact the return carrier and attempt to request a return to sender for the package/item, if at all possible. Also, contact our customer service team so we can put an alert on your account.
What if I received a damaged, defective or wrong item?
Should you receive damaged, defective, or the wrong item(s), please email us at email@example.com or call us to (786) 563-9980 before you start the return process so we can help make it right.
How can I contact Kachita Spell for additional assistance?
If you need help with your order please feel free to email us to firstname.lastname@example.org or Call us to (786) 563-9980, also you could visit our store located at 9211 SW 40th St # 2 Floor, Miami, FL 33165
The Kachita Spell Team is so happy to serve you.